Company commitment
1, helping customers really solve the problem is the purpose of our service.
2, the customer phone call will be effective response within 3 hours.
3, warranty period due to the quality of our products, the quality of the equipment failure caused by our company free repair.
4, establish customer files, regular visits.
5, equipment maintenance, after the warranty period to collect raw materials and labor costs.
6, after-sales service is necessary, but we pay more attention to pre-sales services, from contact with customers for the first time, it will bring customers the whole process of five star service.
Pre sale service
Xiang Kun all personnel have received strict training, has a good sense of service; customers in the purchase of equipment, we can according to the actual situation and needs, provide detailed advice for our future users, disinfection technology design all kinds of reasonable and scientific solutions. According to customer requirements, provide the best solution free of charge. According to the customer's original hardware, provide the best specific engineering solutions free of charge.
Sale service
During the construction, we do civilized construction, ensure the construction quality, follow the principle of beauty and practicality; during equipment delivery, we provide users with equipment operating instructions detailed and comprehensive technical training for operators.
After-sale service
Xiang Kun's service to users is eternal. We implement lifelong maintenance for the equipment sold, and provide a variety of spare parts and consumables, effectively solve the user's worries. Establish a sound customer data file, long-term follow-up visit to equipment and engineering. Equipment according to specific equipment warranty, life-long maintenance. After the installation and commissioning, responsible for the overall training of customer related personnel. If the equipment fails to affect the normal production, without any reason, the company will immediately send someone to troubleshoot the customer. If the equipment is damaged due to warranty or abnormal operation, only material cost is charged.
